Bengaluru’s Namma Metro leads the way in being disabled friendly
For people like Sudhakar H Chandanakera, the Namma Metro in Bengaluru is a friendly face.
Sudhakar, who has a fractured right leg, is helped with boarding the train daily by security guards who are ready with a wheelchair to help him.
When he gets off, he gets support till the exit gate. Since 22 June, Sudhakar has been depending on the wheelchair facility provided at Metro stations.
The Bengaluru Metro authorities have sensitized its staff on the needs of physically disabled passengers. There are two to four wheelchairs in each of the 41 stations. The Rotary Club has donated 100.
The disabled are helped with wheelchairs from the entrance of the station to the train. If the person wants, the wheelchair can be taken inside the train too and dropped at the next station where they get down.
At stations, there are security guards to assist them.
Every month, on the third Sunday, staff from different stations are being trained in sign language as well. The training started two months ago and aims to teach the staff ways to communicate.