46% of disabled travellers lack important destination information, says study
A new study says that one of the biggest barriers to accessible travel is incorrect or incomplete destination information available for disabled travellers along with lack of skilled customer service.
The study showed that travellers with disabilities expect meeting accessibility needs without any extra cost, getting all required information in advance for smooth travel and being independent through the whole travel process.
The report “Voyage of discovery: Working towards inclusive and accessible travel for all” explains that improving accessibility in travel for disabled people means improving usability for all customers.
The study was developed in the US, the EU and India. It included around 800 interviews with disabled travellers having accessibility needs, industry experts, private-public sector representatives and international organisations.