Chinese company shows a big heart, will develop messaging tool for deaf customers

A Chinese food delivery company plans to develop functions of messaging and answering machines in their app to help couriers who are profoundly deaf.

Under this, users will receive popups suggesting that they communicate with the delivery driver through text messaging if the courier cannot hear or speak. Couriers can also use the tool to send phrases frequently used by pressing the one-touch trigger button.

New tool aims to do away with hassles faced by deaf & speech impaired workers

When the messages are not received promptly, the cloud terminal will call the users automatically with a notice for picking up.

The new functions are being developed after two workers complained that companies are not meeting the needs of the deaf and speech impaired. Many Chinese Internet users were moved by the story.

Technology changing lives of the disabled in China