Free video relay service for hearing impaired in the US
Smartphones and tablets have changed the way the deaf run businesses in America. Today, a video relay service (VRS) helps the deaf communicate seamlessly with the hearing, with only a slight delay between replies.
The system routes the phone call of a hearing person to an interpreter at a video relay service who listens and signs it to a deaf person watching on a tablet. The latter’s answer is then spoken back by the interpreter. The back and forth continues until the conversation is over.
The VRS is a free service and available to the deaf community 24 hours a day, seven days a week. It must answer at least 80 percent of calls within 120 seconds.