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Making travel accessible for all - My Take

A few years ago, I needed to travel from Worcester to London and booked a seat on British Rail. I mentioned that I was visually impaired and needed help. I was told to call a certain number as I approached the boarding station.

I called the number and was met with an official who helped me collect the ticket and accompanied me to the platform to board the train. He made sure that I got into the right coach and found my seat.

I was also told that I would be met by someone at London who would assist me to a cab or bus.

This was a relief as the London station is huge and confusing and I was worried about how I would find my way out.

The journey was about three hours and passed through several towns. Regular announcements informed me of the various stations on the way.

As promised, an official was waiting for me at London who helped me find a cab.

The Delhi Metro Rail Corporation has introduced a similar service for passengers who need help. I believe it is a good idea for the Indian Railways' to start thinking of ways to provide support to passengers who have disabilities, elderly, ill or travelling for the first time.

Tactile paths and Braille signs have very limited use in vast public spaces. The Railways should consider adding human help as support services. This will make train travel easier, tension- free and enjoyable for people like me.

About the Writer

George Abraham is the CEO of the Score Foundation, a not-for-profit organization that works towards creating awareness on living life with blindness, through the project Eyeway. You can reach the Eyeway helpdesk on 1800-300-20469 for any information related to life with blindness.

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