Skip to main content
  • Accessibility
  • Headlines
  • Coronavirus-News
  • Get-Hooked
  • Technology
  • Education
  • Employment
  • Parasports
  • Ask Bhavna
  • NHBrandView
  • Independent Living
  • Lifestyle
  • NH Videos
×
Newz Hook – Changing Attitudes towards Disability Logo
  • Stories
  • Videos
  • Inclusive
  • NH Voice
  • Login
COVID-19 Notification by Government in Accessible Format

Accessibility Tools

Text Size:

Contrast Scheme:

  • C
  • C

Reset

  • Home
  • Coronavirus-news
  • BigBasket launches Preferential Delivery Service for Disabled customers

BigBasket launches Preferential Delivery Service for Disabled customers

Person using a phone
Coronavirus-news April 29, 2020
  • Click to share on Twitter (Opens in new window)
  • Click to share on Facebook (Opens in new window)
  • Click to share on LinkedIn (Opens in new window)
  • Click to share on WhatsApp (Opens in new window)

Online grocery store BigBasket has responded to requests from the disabled community and launched a Preferential Delivery Service exclusively for the people with disabilities.

Well-known online supermarket chain Big Basket has responded to the needs of people with disabilities during the lockdown period. Now disabled people who need groceries and other essential household items can reach out to Big Basket with their needs. Called Preferential Delivery Service, this is exclusively for people with disabilities and is available in 26 cities.

Preferential Delivery Service in 26 cities

BigBasket set this in motion after the Blind Graduates Forum of India (BGFI), a non-profit working to empower the disabled community, reached out to their team requesting for support during the lockdown period. “They were responsive to our issues and have addressed all those concerns”, says Sadaf Khan, a working professional in Mumbai and president, BGFI.

BB worked to customise the shopping experience for people with disabilities, says Vishal Kumar Jain, a visually impaired working professional based in Bengaluru and member of BGFI. “They made the ordering process flexible keeping in mind the apprehensions many people have about online orders. Also, many people may not understand how to use the app”.

How to place your orders

All customers have to do is enter their details on this link and a BB representative will call back to confirm the information. Payment can made through the BigBasketApp and other modes like UPI.

“Since we started the service on 24 April, we have received 79 requests from disabled customers”, says Tabassum Afraa, Head, Customer Satisfaction, Big Basket. “Most of the orders are from Bengaluru and Mumbai. There are some pin-codes we are not able to deliver to because of the lockdown restrictions. Some customers are not sure of the pincode as well.” The process, she adds, takes a few days because of the mapping and validation involved.

“We are happy to serve people, especially at a time like this”, adds Moyien Ulla Khan, Head, Customer Support, Big Basket. The good news is that Big Basket plans to make Preferential Delivery Service a permanent arrangement which means that customers with disabilities can enjoy the service even after the lockdown ends.

Watch in Sign Language

Also Read:

  • COVID19 – Helpline for PWDs needing Groceries, Medicines & essential items

Support us to make NewzHook Sustainable – Make a Contribution Today

We need your continued support to enable us work towards Changing Attitudes towards Disability. Help us in our attempt to share the voices of people with disabilities that enable them to participate in the society on an equal footing!

Contribute to Newz Hook

NH Videos

Healing pain through art - Dr. Anubha Mahajan, Founder Chronic Pain India

Contribue to Newz Hook |Disability news. Support us to make NewzHook Sustainable – Make a Contribution Today.

Newsletter

 Subscribe to our Newsletter

Want to feature disability stories or share disability news with the disabled community? Write to:

editor@newzhook.com

Newz Hook - Accessible News

Download App Now!

Videos

View More

Parasports

Dystonia no barrier for Huafrid Billimoria who aims to challenge himself in different sports

Get-hooked

Undertsanding Toe walking

Get-hooked

Artist-illustrator Jijo Das is showing the world what people with Down syndrome can achieve

Education

5-year-old from Jordan teaches sign language to people through videos on YouTube

Newz Hook Logo

About Newz Hook

Newz Hook | Disability News - media site focusing on Disability Stories and Changing Attitudes towards Disability globally. We highlight disability news, offer inclusive solutions and create accessible collaborations. Our focus is to have Inclusion Champions from across the globe who will share disability stories and news.
Lets come together to change attitudes towards disability!

Newz Hook is reader-supported. When you buy through links on our site, we may earn an affiliate commission.

Follow us on:

Related Links

  • About Us
  • Contact Us
  • Privacy Policy
  • Partner with Newz Hook
  • Embed Newz Hook Timeline
  • Affiliate disclosure
  • Accessibility Statement
  • Contribute to Newz Hook

Our Awards

Zero Project Award Winner 2018
Back To Top
© 2019 All Right Reserved. Inclusive News India Private Limited.

Ask Bhavna

All fields are mandatory unless specified as optional.